Privacy Policy for Freya Helps Me
Last Updated: May 6, 2026
Thank you for choosing Freya Helps Me Ltd (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you visit our website
Data Controller Information:
Company Name: Freya Helps Me Ltd
Company Number: Freya Helps Me Ltd (14992847)
Registered Office: Freya Helps Me Ltd is a company registered in England and Wales | 14992847 | Suite 1, The Courtyard, The Old Monastery, Windhill, Bishop’s Stortford, Hertfordshire, England, CM23 2ND
ICO Registration Number: ICO:00015082281
Contact Email: [email protected]
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Disclose to Us
We collect information that you voluntarily provide when you express interest in our services or contact us directly. This includes:
Identity Data: Names, usernames, or similar identifiers.
Contact Data: Email addresses and phone numbers.
Communication Data: Any information provided within your inquiries or support requests.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information via cookies and similar technologies:
Log and Usage Data: IP address, browser type, device characteristics, and how you interact with our pages.
Device Data: Information about your computer, phone, or tablet (e.g., operating system).
Location Data: General location (e.g., city/country) derived from your IP address.
2. HOW AND WHY WE USE YOUR INFORMATION
Under the UK GDPR, we must have a “Lawful Basis” for processing your data. We use your data for the following:
| Purpose | Lawful Basis |
| To provide services/orders | Performance of a Contract. |
| To respond to inquiries | Legitimate Interests (to provide customer support). |
| To send marketing emails | Consent (which you can withdraw at any time). |
| Website Analytics | Legitimate Interests (to improve our website performance). |
| Legal Compliance | Legal Obligation (e.g., for tax or fraud prevention). |
3. WILL YOUR INFORMATION BE SHARED?
We only share your data with third parties in the following circumstances:
With your consent: For specific marketing purposes.
Service Providers: We use trusted third-party vendors to help run our business:
Analytics: Google Analytics, Google Tag Manager, Google Search Console
Marketing/Ads: Google AdSense.
Storage/Backup: Google Drive.
Hosting: TSO Host.
Business Transfers: During negotiations for any merger or sale of company assets.
Legal Requirements: If required by law or to protect our legal rights.
4. INTERNATIONAL DATA TRANSFERS
Our servers are located in the UK and EEA. However, some of our service providers (like Google) may process data in the United States.
When we transfer data outside the UK, we ensure it is protected by:
UK Extension to the EU-U.S. Data Privacy Framework.
Standard Contractual Clauses (SCCs) approved by the UK Government.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your personal information for as long as necessary for the purposes set out in this notice.
Marketing Data: Kept for 2 years from your last interaction unless you unsubscribe sooner.
Contractual/Financial Data: We may be required by UK tax law to keep certain records for 6 years after the end of the tax year in which the transaction occurred.
6. HOW DO WE KEEP YOUR DATA SAFE?
We have implemented appropriate technical and organisational security measures (such as SSL encryption and access controls) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
7. WHAT ARE YOUR PRIVACY RIGHTS?
As a UK resident, you have the following rights:
Access: The right to request copies of your data.
Rectification: The right to ask us to correct inaccurate information.
Erasure (“Right to be Forgotten”): The right to ask us to delete your data in certain circumstances.
Restriction: The right to ask us to limit how we use your data.
Portability: The right to have your data transferred to another organization.
Objection: The right to object to our processing based on legitimate interests.
To exercise these rights, please contact us at hello@freyahelps.me. We will respond within one month.
8. COOKIES AND TRACKING
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that this may affect the functionality of our website. For more details, please see our Cookie Policy.
9. UPDATES TO THIS NOTICE
We may update this privacy notice from time to time to stay compliant with UK law. The “Revised” date at the top of this page will indicate when it was last changed.
10. HOW TO COMPLAIN
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website:
https://ico.org.uk
11. CONTACT US
If you have questions about this notice, you can contact us at:
Email: [email protected]
Address: Freya Helps Me Ltd is a company registered in England and Wales | 14992847 | Suite 1, The Courtyard, The Old Monastery, Windhill, Bishop’s Stortford, Hertfordshire, England, CM23 2ND